Beyond Care

• Once a new order has been placed, you will receive an email confirmation acknowledging your order
• Kindly allow us 1-3 working days* to process your order for shipping
• We will send you an email confirmation, once your order is shipped
• You can track your order status from your Beyond Care Dashboard under “My Orders”.  Additionally, your tracking details will also be shared on email

• *Please note Saturdays, Sundays and Public Holidays are not set as working days

Handling & Shipping Charges

 

• A shipping & handling fee of Rs150 will be charged for orders under the value of Rs 5000
• Shipping is free for domestic orders above Rs 5,000 
• A shipping and handling fee will be charged for all International deliveries. These rates vary based on the products, package size and volume as well as the shipping destination
• Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout

 

 

Policy & Guidelines

 

• We ship through registered courier companies for orders within India as well as international orders
• Domestic orders will be delivered within 7-8 working days
• International orders will be delivered within 10-15 working days
• You will receive an email confirmation with tracking details from us as well as our delivery partners once your order has been shipped
• You can also track your order directly from your Dashboard under “My Orders”
• Please provide the complete & accurate shipping address including zip code and a verified mobile number and email address to ensure seamless delivery
• If you have any other queries regarding our shipping guidelines and policies, please get in touch with us on care@shopbeyond.in 

*Please note Saturdays, Sundays and Public Holidays are not set as working days 

Return Policy

At BEYOND, we take pride in the quality and care behind each piece. However, if something isn’t quite right, we’re here to help—within the framework of the guidelines outlined below.

Return Guidelines

• All return requests must be made within 7 days from the date of delivery.
• We do not offer returns or exchanges on any swimwear items. This policy is in line with global best practices for intimate garments and is a measure taken to protect the integrity and cleanliness of each piece
• Returned items must be in their original condition—unworn, unwashed, and unaltered, with all tags attached and packaging intact.
• Items not meeting the above conditions will be ineligible for return and will be sent back to the customer without refund.
• A Rs. 150 reverse pickup fee will apply to all approved return requests.
• For products damaged during transit, please reach out to us at order@shopbeyond.in within 48 hours of delivery. Customer care hours are Monday–Friday, 10:00 AM – 7:00 PM.
• We reserve the right to approve or decline return requests based on the above conditions.

Return Process

• Ensure your return request complies with our guidelines listed above.
• Initiate a return by emailing us at order@shopbeyond.in.
• Allow 2–3 business days for our team to schedule a reverse pickup. You’ll be notified with relevant pickup details in advance.
• Kindly ensure that the item is securely repacked in its original packaging and made available for pickup in a timely manner.
• Once received, our team will inspect the item:
  • If approved, your refund will be processed to the original payment method.
  • For Cash on Delivery orders, refunds will be processed via bank transfer.

Reporting Transit-Damaged Items

If your order has been damaged in transit, please notify us within 48 hours of delivery by writing to care@shopbeyond.in. Our customer support hours are Monday to Friday, 10:00 AM to 7:00 PM.
Please note: Approval of such claims is at our sole discretion, and subject to inspection.

How to Initiate a Return

• Confirm your item meets all conditions listed under the Return Guidelines.
• Send a return request via email to order@shopbeyond.in with your order details.
• Our team will arrange a reverse pickup within 2–3 business days, and you’ll receive advance communication regarding pickup scheduling.
• Kindly ensure the item is repacked in its original packaging and handed over to our logistics partner at the time of collection.
• Once received, our team will inspect the item:
  • If approved, your refund will be processed to the original payment method.
  • For Cash on Delivery orders, refunds will be processed via bank transfer.

Please Note

All returns are subject to final approval by our team. We remain committed to ensuring a seamless and fair experience while upholding the standards of our return and cancellation policies.
For any concerns, feel free to reach out to us—we’re here to assist you with care and transparency.